Refund Policy
How billing works
TradeBot Billionaire only charges a fee after your connected account has realized positive trading profit for a calendar month. The fee is 5% of that realized profit, capped at $25 per month, so in a flat or losing month, you are charged nothing at all. Fees are calculated from your account's actual trade history, not estimates, and small amounts of profit that would produce a fee under $1 are not charged.
Our policy
Because every fee reflects profit your account has already earned, and never a fixed subscription charged in advance, fees are final and non-refundable once a trade has genuinely closed and the reported profit is accurate. We do not offer refunds simply because you disagree with a trading outcome, market conditions changed, or you decide after the fact that you no longer want the Service; you can disconnect your account and stop future charges at any time from your dashboard.
When we will issue a refund
We will refund a charge, in whole or in part, when we can verify one of the following:
- Billing/calculation error: the fee charged does not match 5% of your account's actual realized profit for that month, or exceeds the $25 cap.
- Duplicate charge: you were charged more than once for the same billing period.
- Verified service failure: a confirmed outage or bug on our side caused an incorrect charge (for example, a charge generated despite no trades having actually closed that month).
How to request a refund
Email customerservice@ifalcon.net within 30 days of the charge, with the approximate date of the charge and the account email on file. We will review your account's trade history and respond within 5–7 business days. Approved refunds are returned to the original payment method and may take a few additional business days to appear, depending on your card issuer.
Cancelling the Service
You can disconnect your exchange/brokerage account and stop the Service at any time from your dashboard, with no cancellation fee and no notice period. Disconnecting stops all future billing; it does not retroactively refund fees already correctly charged for profit already realized.
Contact
Questions about a charge or this policy: customerservice@ifalcon.net.